Front Desk Agent Tournant Lazio

Front Desk Agent Tournant
Roma
Lazio, Lazio

Inspired by the era of the Grand Tour, the Hotel De La Ville elegantly marries 18th-century architecture with contemporary luxury and unparalleled service.

The interior, a collaboration between Olga Polizzi and renowned architect Tommaso Ziffer, entwines traditional design elements with state-of-the-art technology to stunning effect.

**The Position

**FRONT DESK AGENT TOURNANT

**Main Purpose**:

As a Front Desk Agent you will be the main reference for our Guests: your goal is to engage a personalised and empathic relationship with them, in order to provide a flawless and unique experience.

Reports to: Front Office Manager.

**Main duties & responsibilities**:

- Carry out all Front Desk operations, according to the company policies and procedures, maintaining high standards at all times: check-in, check-out, billing, hotel and room orientation, providing information to Guests;

- Responsible of providing to each Guest a warm and efficient arrival and departure process;

- Build and maintain an individual and professional relationships with Guests, being his/her reference point;

- Night shifts;

- Support to the concierge team in handling all Guests requests;

- The Front Desk is the "treasury" of the hotel, you will manage petty cash, Guests billings and, being one of the cashiers, you will be responsible of the relevant accounting tasks.

**Competencies required**:

- Collaboration: Be able and willing to work as a team within the department and with other departments.

Demonstrate sensitivity to cultural differences and diversity, treating others with respect and inclusiveness regardless of position level or background.

- Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.

Ask questions to ensure understanding.

Listen and respond empathically to others.

Use and interpret non-verbal behaviours to enhance understanding.

- Personal development: Be open to and accept constructive feedback and use it to improve.

Take on new learning opportunities willingly.

Ongoing dialogue with Head of Department on own performance objectives.

- Business orientation: Understand how personal objectives impacts department and hotel targets.

Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way.

Perform his/her tasks with integrity.

- Technical Skills: Demonstrate technical competence and knowledge related to the role.

Look for Guest's feedback and use it to improve service.

Be responsible for own actions and behaviours.

**Other requirements**:

- Knowledge of Hotel Management software (e. g.

Opera);

- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);

- Fluent in English and Italian.

A third language is preferred;

- Professional experience preferably at international level in the same role;

- Strong passion for hospitality and attention to details.

**We offer**:

- Fixed-term (1 year) contract according to C. C. N. L.

Settore Turismo;

- Learning & Development activities;

- Career opportunities in Rocco Forte Hotels.

**Workplace**: Hotel De La Ville, Via Sistina, 69, 00187 Roma.

**Why join us at Rocco Forte Hotels?

At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers.

We also like giving our Team Members the very best benefits such as discounted rates at any of our 5 star properties from just £25/ €36 per night, a 50% discount in all of our F&B outlets, discounts across some of our Rocco Forte Spas and many more.