Front Desk Intern - The Gritti Palace, Venice Venezia

Front Desk Intern - The Gritti Palace, Venice
Venezia
Veneto, Venezia

The Gritti Palace, a Luxury Collection Hotel, part of Marriott International, is currently looking for a Front Desk Intern.

What we offer Career progression at international level in our 9000 hotels of Marriott International Professional staff with plenty of experience in luxury hospitality to share Learning and development opportunities through online and on the job trainings Corporate Social Responsibility and wellbeing programs activities through the TakeCare program Staff canteen and uniform

550 € monthly reimbursement

What you will do

The purpose of the Internship is to give the Trainee an overview of the Company and Hotel organization and understand the role of the different departments.

Within the specific department, the Trainee will shadow and actively support the Tutor in order to acquire professional skills.

At the end of the internship program the Trainee will be able to:

Build a strong knowledge of Hotel structure and service standards Supply guests with directions and information regarding the property and the surroundings Rooming guest providing information about hotel facilities and ensuring guests are satisfied Process guest check-ins by confirming reservation details in collaboration with the Tutor Answer, record, and process all guest calls, messages, requests, questions, or concerns Liaising with Housekeeping and Maintenance to check rooms status and report any issue Liaising with other departments (F&B, Sales and Reservations) Complying with the daily check list of the front office team Follow Standard Operating Procedures and the brand guidelines What we're looking for Bachelor/Master Degree in Hospitality Fluent written and spoken English and Italian Passion for luxury hospitality Team Work, Flexibility, Customer Service Orientated Positive outlook and outgoing personality Welcome to our family

As a world-class leader in the travel industry, there's no better place to make your mark.

If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

Here, you will find a place where your personality and ideas are as appreciated as the work you do.

You're welcomed here

Our highest priority is making you feel as welcome as our guests.

We want you to feel comfortable being yourself and to know you're important to us.

You'll make an impact in your role, and for that, you'll be appreciated and valued.

Marriott International is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. #J-18808-Ljbffr