Front Desk Manager - Splendido Mare A Belmond Hotel Uri

Front Desk Manager - Splendido Mare A Belmond Hotel
Uri
Sardegna, Uri

Splendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the art of Ligurian living in its purest form.

We are looking for a Front desk manager to join our Front office team.

**Main duties and responsibilities**:

- Greeting guests and ensuring that they receive an efficient and friendly check-in and check-out

- Rooming our guests

- Answering enquiries and providing information about the hotel and local area to guests

- Organising special requests and communicate with all departments within the hotel to ensure that our guests receive the highest standard of service.

- Implementing of the Leading Quality Assurance Standards

- Supporting, training, and supervising front office staff.

- Supervising workload during shifts.

- Maintains working relationships and communicates with all departments.

- Allocate guest rooms according to the reservation requests and guests needs

- Verifies that accurate room status information is maintained and properly communicated.

- Resolves guest problems quickly, efficiently, and courteously.

- Conducts regularly scheduled meetings with the front office team

- Maximize room revenue and occupancy by reviewing status daily.

- Ensure implementation of all hotel policies and house rules.

- Operate all aspects of Front Office computer systems.

- Monitor all V. I. P 's special guests and requests.

- Review daily front office work and activity reports generated by Night Audit.

- Review Front office log book and guest feedback on a daily basis.

- Maintain an organised and comprehensive filing system with all documentation

- Perform Duty Manager duties and other duties requested by management

**Requirements**:

- At least 5 years of previous professional experience preferably at international level in the same role;

- Fluent in English and Italian. A third language is required;

- Knowledge of Hotel Management software

- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)

**Other requirements**:

- Effective communication, emotional intelligence, adaptability

- Collaboration: be able and willing to work as a team player

- Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues

- Global perspective: treat each other with respect and inclusiveness regardless of position, level or background

**Benefits**:

**Belmond and you**:

- We offer seasonal Labour contract according to C. C. N. L. Settore Turismo - Level 2, Front Office Manager

- Start date: November 2024 with the aim of a continuous collaboration over subsequent seasons at Splendido Mare and a career path.

- Salary as by CCNL + increase based on seniorirty and skill level, separate payslip for 13°, 14° and TFR

- Accomodation in our staff house including breakfast, staff cantine

- Bus ticket as benefit for the contract period

- Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages

**About Belmond**:

- Belmond has been a pioneer of exceptional luxury travel since 1976. ? Its portfolio extends across 24 countries with? 46? remarkable properties. The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. ? We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.

- Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.

- Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.