Front Desk Receptionist Lazio

Front Desk Receptionist
Roma
Lazio, Lazio

Leader in the Hybrid Hospitality Companies, Oriana Homel offers a new form of hospitality that combines the advantages of a rental apartment with those of a hotel room.

In recent months, the Oriana Group has undergone important and innovative changes.

The incredible news and the new acquisitions of the historical buildings in the main Italian cities have triggered a desire for rebirth. The continuous look to the future has caused the group to change, evolve and renew.

We are constantly growing and developing. Oriana Suites Group no longer represents us. With the aim of creating something innovative and firmly rooted in the concept of hospitality, the year 2022 saw the birth of: ORIANA HOMÈL.

Simple, intuitive and revolutionary: "Home" and "Hotel". Warm like a home, Professional like a hotel.

**What will I be doing?

- Be the face of Oriana Homel, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.

- Delivering a fast and efficient check-in and check-out service and ensuring that all guest requests are handled in a polite and efficient manner, responding to a wide variety of guest requests, adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence.

- Escorting guests to their apartment and providing an overview of the apartment features

- Efficiently dealing with all administrative tasks of the Front of House, ensuring the accuracy of guest accounts and invoicing/debiting of guests' credit cards and cash handling

Front Desk experience in hybrid hospitality operations, a natural talent for ensuring our guests feel at home, have excellent interpersonal and relationship-building skills, and an exceptional eye for detail. Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique.

English (C1 level) is mandatory, Spanish and other language skills are much appreciated.

A self-starter who is creative, highly driven, and results-oriented with the ability to be proactive and reactive to both anticipated and sudden changes

A willingness to have a flexible working pattern to fit in with the needs of the business

Proficiency in the use of Microsoft Office

Contratto di lavoro: Tempo pieno

Retribuzione: €1. 100, 00 al mese

Benefit:

- Assicurazione sanitaria

Disponibilità:

- Festivo

- Turni

- Weekend

Retribuzione supplementare:

- Quattordicesima

- Tredicesima

Esperienza:

- addetto/a assistenza clienti: 1 anno (Obbligatorio)

Lingua:

- inglese (Obbligatorio)