Front Desk Specialist (F/M/X) Milano

Front Desk Specialist (F/M/X)
Milano
Lombardia, Milano

Open by Joivy

Part of the Joivy Group, DoveVivo is the largest coliving company in Europe in terms of rooms and revenue. Founded in 2007, it manages a portfolio of 11, 000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples.

**Our Group

Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:

- DoveVivo: European platform for residential property management

- ALTIDO: European platform specialized in short-term rentals

- Chez-Nestor: pioneering coliving company in France

- DoveVivo Campus: the leading company in student housing in Italy

- Rinnow!: a specialist in Home Renovation and turnkey furniture sales

- Open Hub: coworking space and community hub in the heart of Milan

**ROLE & TEAM

We are currently looking for a **Front Desk Specialist** (f/m/x) to serve as the frontline representative of our organization, playing a pivotal role in creating a positive and welcoming environment. As the initial point of contact, you will hold a key position in ensuring smooth communication and efficient operations within the office.

As a Front Desk Specialist, your core activities will include:

- Greeting and Welcoming;

- Cash management;

- Warmly welcoming visitors and clients, creating a positive first impression;

- Managing incoming calls, directing them to the appropriate individuals or departments;

- Providing basic information and assistance to callers;

- Basic Customer Service: providing basic information and assistance to clients, customers, or employees;

- Operational support for events (setup, internal communication, fittings).

**What you'll need to be successful in this role

- At least +1 year experience in a Customer Service Role;

- Excellent Communication Skills;

- Strong customer-centric approach;

- Teamwork and collaboration involve working harmoniously with diverse team members;

- Problem solving;

- Knowledge of English (B2/C1).

**What you'll find in DoveVivo by Joivy

- Competitive Comp&Ben;

- Business phone and laptop;

- Ticket Restaurant;

- Spritz and sun-bathing on the terrace of our office in MM3 Porta Romana;

- Dynamic, young, and international work environment;

- Strong professional growth;

- People! You will work with great people and personalities who will support and inspire you throughout your journey.

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria