Front House Manager - Hotel Ritz, Milano Milano

Front House Manager - Hotel Ritz, Milano
Milano
Lombardia, Milano

Join Starhotels and become part of our **Hotel Ritz** in the heart of **Milan.

As a **Front House Manager** you will be the main lead in creating a positive stay for our guests overseeing the Front Office team and providing a high level of service for our guests.

Your responsibilities include:

- Coordinating the activity of the department to create a memorable experience for our guests.

- Mentoring and motivating the team in order to reach their full potential.

- Ensuring a good relationship is maintained between Front Office, Event Department, Housekeeping & Maintenance.

- Being the key point of contact for our guests, efficiently responding to their inquiries and providing information and assistance.

- Staying updated about hotel services, guest needs, and special events.

- Ensuring policies and procedures compliance.

Exceed expectations revealing:

- A unique personality and a true passion for hospitality.

- Excellent communication skills.

- Familiarity with Opera PMS for efficient operations.

- Ability to anticipate and resolve challenges and complaint resolution finesse.

- A commitment to delivering a high level of customer service.

- Impeccable grooming standards.

- Versatility in handling various work scenarios.

Embrace global diversity by speaking:

- Italian - fluently

- English - fluently

- Additional languages are a plus.

Unlock a world of benefits including:

- Stylish uniforms with complimentary laundering.

- Exclusive discounted stays within the group.

- Ticket Restaurants for delightful dining.

Embrace growth with:

- Exceptional career advancement opportunities through our Performance Management Program.

- An attractive compensation package based on your experience.

- The chance to be a part of an ambitious, caring organization.

Join us to shape your outstanding career!