Front Office - Aethos Milan(M/F/D) Milano

Front Office - Aethos Milan(M/F/D)
Milano
Lombardia, Milano

Who We Are

Extraordinary places, passionate people, and shared learning experiences: this is Aethos.

We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul.

That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just " having a job".

Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere.

We are a young and dynamic hospitality company that understands the value of time with friends and loved ones.

We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space.

We stand for freedom from the stresses and anxieties of modern life.

We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable.

That's why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us.

We invite you to be part of our story.

About Aethos Milan

Aethos Milan is a boutique hotel and members club in Milan's vibrant Navigli district.

With 32 individually designed rooms, a world-famous cocktail bar, a gym, and our Mediterranean restaurant we aim to make Aethos Milan a home for travelers and our members alike.

The essence of great hospitality will however always be an outstanding team.

That's why we are looking for you!

Job Overview

**What We Offer**:

- Competitive pay including an attractive bonus structure

- Internal training as well as training by external experts

- Work-life balance utilizing flexible staffing accounts

- Semi-annual development meetings

- Attractive development opportunities in a high-growth environment, domestically and internationally

- Young and international work environment

- Uniform

- Free Staff Food

- Family & Friends hotel rate

- Discount in F&B Aethos and retail

**Essential Job Functions and Responsibilities**:

- Guest Relations Management

- Check-in Check-out of our guests

- Administrative activities such as reservation acceptance and entry in the PMS, cash register/credit card accounting as well as general office activities

- CRM Maintenance

- Porter / Concierge activities

- Preparation of hot and cold beverages as well as alcoholic beverages

- Room service

- Invoicing

- Catering of the guests for breakfast & in daily business

**Core Competencies**:

- Fluent in English & Italian is a must

- 2+ years of hospitality experience is a plus

- Must be a natural host and passionate about the hospitality industry in general

- Flexible schedule - long hours and regular evening event coverage is common

- Ability to make thoughtful decisions and give constructive criticism

- Must be effective at listening to, understanding, and clarifying concerns raised by guests

- Maintains regular attendance in compliance with Aethos Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel

- Comply with Aethos Hotel Standards and regulations to encourage safe and efficient hotel operations

- Maximizes efforts towards productivity, identifies problem areas, and assists in implementing solutions

- Maintain a warm and friendly demeanor at all times, whilst remaining genuine

Even if you don't meet all the criteria, we would love to get to know you.

**Application must be in English but Italian fluency is a must.