Front Office Agent Milano

Front Office Agent
Milano
Lombardia, Milano

Armani Hotel Milan, a 5-star luxury hotel located in the heart of the famous Milan fashion district, is looking for a candidate to join our Lifestyle Department. ResponsibilitiesBe located in the Hotel Lobby to assist guests whenever required. Welcome and handle all walk-ins. Support the LSM and ALSM with any administrative duties. Run required reports and report any discrepancies to involved parties. Constantly be up to date regarding expected arrivals and departures. Maintain positive guest and colleague interactions in a good working relationship. Establish rapport with guests whilst maintaining good guest relationships. Work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams". Prepare daily, weekly, monthly reports and storage control report. Support demonstrating and reinforcing Armani's Values and Culture Characteristics. Ensure punctuality is kept at all times. Deal with enquiries in person or by telephone. Take appropriate steps in emergencies. Receive and attend to outgoing calls: local, trunk, and international. Take responsibility for cashing up guests' payments. Stay updated about special programs and events in the hotel and in the city to recognize and respond to guests' needs. Qualifications and ExpertiseWe are looking for individuals with solid knowledge of Front Office, a strong work ethic, people-management skills, great attention to detail, and who are proactive in addressing and resolving issues. Previous experience in a 5-star hotel and/or related fields. At least 1 year of experience in the same position. Fluent in English; additional languages (Chinese or Arabic) are desirable. Good knowledge of attractions and events in Milan. Additional InformationType of work: Fixed termContract: 6/12 monthsOther advantages: Meals in our staff canteen; uniform and laundry service; tailored training programs; company discounts on Armani shops.

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