Front Office Agent Milano

Front Office Agent
Milano
Lombardia, Milano

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department.

• Be located in the Hotel Lobby in order to assist guests whenever required.

• Welcome and handle all walk-ins.

• Support the LSM and ALSM with any administrative duties.

• Run required reports and report any discrepancies to involved parties.

• Constantly be up to date regarding expected arrivals and departures.

• Maintains positive guest and colleague interactions in a good working relationship.

• Establishes rapport with guests whilst maintaining good guest relationship.

• Works in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".

• Prepare daily, weekly, monthly reports and storage control report.

• Support demonstrating and reinforcing Armani's Values and Culture Characteristics.

• Ensures punctuality is kept at all times.

• Deal with enquiries in person or by telephone.

• Take appropriate steps in emergency.

• Receive and attend to outgoing calls: local, trunk and international.

• Take Responsibility cashing up guests payments.

• Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.

• We are looking for individuals who have a solid knowledge of Front Office, have a strong work ethic and people-management skills, great attention to details, and who are proactive to address and resolve issues.

• Previous experience in a 5* Hotel and/or related fields.

• At least 1 year experience in the same position.

• Good knowledge of Opera.

• Fluent English and additional languages desirable (Chinese or Arabic).

• Good knowledge of the attractions and events in Milan.

Role: Front Office Agent Job Type: Permanent , Full Time Location: Milan, Apply for this job now.