Front Office Agent Milano

Front Office Agent
Milano
Lombardia, Milano

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Front Office Agent to join our Lifestyle Department.

**MAIN RESPONSIBILITIES

- Be located in the Hotel Lobby in order to assist guests whenever required.

- Welcome and handle all walk-ins.

- Support the LSM and ALSM with any administrative duties.

- Run required reports and report any discrepancies to involved parties.

- Constantly be up to date regarding expected arrivals and departures.

- Maintains positive guest and colleague interactions in a good working relationship.

- Establishes rapport with guests whilst maintaining good guest relationship.

- Works in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".

- Prepare daily, weekly, monthly reports and storage control report.

- Support demonstrating and reinforcing Armani's Values and Culture Characteristics.

- Ensures punctuality is kept at all times.

- Deal with enquiries in person or by telephone.

- Take appropriate steps in emergency.

- Receive and attend to outgoing calls: local, trunk and international.

- Take Responsibility cashing up guests' payments.

- Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.

**QUALIFICATIONS AND EXPERTISE

- We are looking for individuals who have a solid knowledge of Front Office, have a strong work ethic and people-management skills, great attention to details, and who are proactive to address and resolve issues.

- Previous experience in a 5* Hotel and/or related fields.

- At least 1-year experience in the same position.

- Knowledge of Opera PMS

- Fluent English and additional languages desirable (Chinese or Arabic).

- Good knowledge of the attractions and events in Milan.

Other advantages: Meals in our staff canteen; uniform and laundry service; company discounts on Armani shops; corporate benefits App.

**Experience**:

- OPERA PMS: 1 year (required)