Front Office Agent Ravello

Front Office Agent
Ravello
Campania, Ravello

Reports to Front Office Manager.

**Main duties & responsibilities**:

- Fulfil operations of the Front Office, according to the company policies, standard and procedures, maintaining high standards at all times;

- Maintain professional relationships with Guests and Colleagues;

- Anticipate Guests' needs and handle Guests' complaints;

- Responsible for cash accounting (payment of guest bills).

Competencies required

**Effective communication**: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond.

He/she uses and interprets non-verbal behaviours to enhance understanding.

**Emotional intelligence**: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships.

He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.

**Collaboration**: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills.

He/she is willing to continuously develop him/ herself.

**Drive results**: he/she demonstrate pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations.

He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities.

**Adaptability**: he/she is identifies when a different approach is needed an offers a solution.

He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm in pressurised situations.

**Global perspective**: he/she is curious and respectful of all cultures and looks to learn from them.

He/she treats each other with respect and inclusiveness regardless of position, level or background.

**Requirements**:

**Experience required**:

- Knowledge of Hotel Management software such as HMS;

- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);

- Fluent in English and Italian.

A third language is required;

- Professional experience preferably at international level in the same role.

**Benefits**:

**We offer**:

- Seasonal Labour contract according to C. C. N. L.

Settore Turismo

- Learning & development activities

- Career opportunities within our Hotels cluster

- Food & lodging for non residents