Front Office Agent Venezia

Front Office Agent
Venezia
Veneto, Venezia

Job DescriptionAs a Receptionist and ambassador of the Mama brand, while representing the Company, you are expected to embody the Mama Spirit.

Being genuine, kind, considerate, courteous, thoughtful, positive and respectful to ALL Mama Family Members, guests, vendors, contractors and anyone within Mama Shelter.

This also includes being mindful of these characteristics while representing Mama Shelter at any time.

Mama is like an urban kibbutz, providing our guests with a fun, friendly, personal human experience.

Your amazing attitude is vital to Mama's success. Objective:The Receptionist is responsible for greeting and welcoming guests and making them feel welcomed in their environment. QualificationsEssential Duties and Responsibilities:Greets and welcomes guests. Assigns rooms and keys. Adheres to room rates as assigned by Front Office Manager. Collects and distributes messages for guests. Prepares bills and collects payments for visits. Assists in solving billing discrepancies. Answers inquiries regarding hotel area and services. Adopts immaculate phone and interaction etiquette with guests. Provides genuine service and welcome to all guests. Provides guests with places to visit, eat, and shop. Arranges transportation for guests. Runs nightly reports as needed. Other duties as assigned.

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