Front Office Agent Milano

Front Office Agent
Milano
Lombardia, Milano

Direct message the job poster from Armani Hotel Milano.

Armani Hotel Milano, a 5-star luxury hotel, exudes sophisticated elegance with its minimalist design, offering guests an unparalleled blend of comfort and style.

Situated in the heart of Milan's fashion district, it features refined dining, a serene spa, and bespoke service tailored to every need.

MAIN RESPONSIBILITIES Be located in the Hotel Lobby in order to assist guests whenever required.

Welcome and handle all walk-ins.

Support the LSM and ALSM with any administrative duties.

Run required reports and report any discrepancies to involved parties.

Constantly be up to date regarding expected arrivals and departures.

Maintain positive guest and colleague interactions in a good working relationship.

Establish rapport with guests whilst maintaining good guest relationships.

Work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams. " Prepare daily, weekly, monthly reports and storage control report.

Support demonstrating and reinforcing Armani's Values and Culture Characteristics.

Ensure punctuality is kept at all times.

Deal with enquiries in person or by telephone.

Take appropriate steps in emergencies.

Receive and attend to outgoing calls: local, trunk and international.

Take responsibility for cashing up guests' payments.

Stay updated about special programs and events in the hotel and in the city in order to recognize and respond to guests' needs.

QUALIFICATIONS AND EXPERTISE We are looking for individuals who have a solid knowledge of Front Office, a strong work ethic, people-management skills, great attention to detail, and who are proactive in addressing and resolving issues.

Previous experience in a 5-star hotel and/or related fields.

At least 1-year experience in the same position.

Knowledge of Opera PMS is mandatory.

Fluent English and additional languages are desirable.

Good knowledge of the attractions and events in Milan.

Other advantages: Meals in our Staff canteen; Uniform and laundry service; Company discounts on Armani shops; Corporate benefits App.

Successful candidates must possess legal work authorization in Europe.

Seniority level Entry level

Employment type Full-time

Job function Management and Manufacturing

Industries Hospitality

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