Front Office Agent Milano

Front Office Agent
Milano
Lombardia, Milano

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department. • Be located in the Hotel Lobby in order to assist guests whenever required. • Welcome and handle all walk-ins. • Support the LSM and ALSM with any administrative duties. • Run required reports and report any discrepancies to involved parties. • Constantly be up to date regarding expected arrivals and departures. • Maintains positive guest and colleague interactions in a good working relationship. • Establishes rapport with guests whilst maintaining good guest relationship. • Works in a supportive and flexible manner with other departments, in a spirit of "We work through Teams". • Prepare daily, weekly, monthly reports and storage control report. • Support demonstrating and reinforcing Armani's Values and Culture Characteristics. • Ensures punctuality is kept at all times. • Deal with enquiries in person or by telephone. • Take appropriate steps in emergency. • Receive and attend to outgoing calls: local, trunk and international. • Take Responsibility cashing up guests payments. • Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs. • We are looking for individuals who have a solid knowledge of Front Office, have a strong work ethic and people-management skills, great attention to details, and who are proactive to address and resolve issues. • Previous experience in a 5* Hotel and/or related fields. • At least 1 year experience in the same position. • Good knowledge of Opera. • Fluent English and additional languages desirable (Chinese or Arabic). • Good knowledge of the attractions and events in Milan.