Front Office Agent Firenze

Front Office Agent
Firenze
Toscana, Firenze

La Gemma Hotel, a luxury 5-star boutique hotel located in the heart of Florence, is looking for a **Front Office Agent**.

**Key Responsibilities**:

- manage all reception and guest welcome activities, as well as administrative tasks related to the Front Desk;

- prepare reports on department performance to be shared with the Front Office Manager;

- ensure a dedicated guest reception and assistance service, handling check-ins, check-outs, and upselling activities;

- anticipate guest needs and provide tailored solutions by suggesting local activities that match their preferences;

- enhance the guest experience by proposing and organizing extra services;

- suggest and arrange excursions, events, transportation, etc. , upon request.

**Requirements**:

- at least two years of experience in the same role;

- fluent knowledge of Italian and English, knowledge of an additional foreign language is a plus;

- experience with Opera or other PMSs;

- customer and results-oriented mindset;

- teamwork-oriented approach;

- excellent interpersonal, management, and organizational skills;

- in-depth knowledge of the local area;

- familiarity with services such as restaurants, tours, events, landmarks, and attractions;

- flexibility and problem-solving skills;

- availability to work night shifts.

**Accommodation is not provided.

**Language**:

- English (required)