Front Office Agent Lazio

Front Office Agent
Roma
Lazio, Lazio

Azienda: The Spring House Hotel Rome VaticanThe Spring House Hotel Rome Vatican, Tapestry Collection by Hilton is recruiting a highly motivated and experienced Front Office Agent to join our team.

As a Front Office Agent, you will be responsible for handling front office daily operations, including check in/check out reservations, providing excellent customer service, and assisting guests with any needs or inquiries.

The ideal candidate will have previous experience in a similar role and possess a strong understanding of brand standards. Key Responsibilities:Greet and check in guests in a friendly and efficient mannerHandle guest inquiries and requests promptly and professionallyProcess reservations and manage room assignmentsEnsure accuracy of guest information and payment detailsMaintain a clean and organized front desk areaCooperate and communicate effectively with other departments to ensure a seamless guest experienceAdhere to brand standards and policies at all timesHandle any guest complaints or issues in a timely and professional mannerAssist with other front office duties as neededQualifications:Previous experience of two years as a Front Office AgentExcellent customer service and communication skillsStrong attention to detail and ability to multitaskKnowledge of reservation systems and hotel operationsFluent in Italian and English languagesAbility to work in a fast-paced and dynamic environmentTeam player with a positive attitudeFlexibility to work various shifts, including weekends and holidaysIf you are a dedicated and experienced Front Office Agent looking to join a reputable and growing company, we encourage you to apply for this exciting opportunity at our Hotel.

Apply now and become a part of our team!Please submit your resume, authorizing your personal data processing according to GDPR 679/16 and D. L. 196/2003 art.

13, by email referring to Code FOA1.

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