Front Office Agent Venezia

Front Office Agent
Venezia
Veneto, Venezia

Front Office Agent Hyatt Centric Murano Venice, IT - 34 - Venice Front Office Hourly/Entry Level Employee Full-time Req ID: VEN000071 Summary To provide courteous, professional, efficient, and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different subdepartments of the Rooms division, or any other departments as assigned. Ensure that guests are offered the highest level of personalized service at all times. Report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests. Awareness of hotel activities and proper handover of pending points for the next shift's follow-up is crucial. Be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. Balance the cash report and remittance envelope at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid-out vouchers with a clear explanation. Check and update the allocation of rooms for all guests and follow up on special requirements requested by guests. Maintain regular contact with long-stay and suite guests to ensure their stays are enjoyable. General responsibilities include maintaining a high standard of grooming and hygiene at all times, and fostering a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential for any other reasonable duties and responsibilities assigned. Qualifications Responsible for welcoming all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life by using your personal flair and style when interacting with our guests. Ideally, you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years of work experience in hotel operations. Good customer service, communication, and interpersonal skills are a must. J-18808-Ljbffr