Front Office Agent - Innside Milano Torre Galfa Milano

Front Office Agent - Innside Milano Torre Galfa
Milano
Lombardia, Milano

Area: Front Desk

Location: Milano, IT

"The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless.

Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission of the role: To manage properly all the activities related to Front Office Department.

What will you have to do?

Check-in and check-out hotel guests in a timely and professional manner.

Process all payments according to established procedures.

Welcome guests in a friendly, prompt, and professional manner.

Register guests, issue room keys and provide information on hotel services and room location.

Up-sell rooms when possible, to maximize hotel revenue.

Accurately process all cash and credit card transactions in accordance with established procedures.

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Respond appropriately to guest complaints.

Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Perform other duties as assigned.

What are we looking for?

Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.

Must be fluent in English; other languages are preferred.

1-year experience in a fast environment in the same or similar position in a hotel/resort.

Passionate for Hospitality and with a strong attitude to interpersonal relationships.

At Meliá we are all VIP Great professionals who make everyday life easier and exceptional.

From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.



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