Front Office Agent (M/F/D) Bardi

Front Office Agent (M/F/D)
Bardi
Emilia Romagna, Bardi

At A-ROSA resorts, our guests enjoy exceptional and unforgettable experiences right on their doorstep.

Whether seeking excitement, relaxation, or simply a stylish retreat, we offer a blend of luxury, adventure, and a high feel-good factor.

Our team is key to this success.

As passionate hosts and team players, our employees shape the unique A-ROSA atmosphere, where dedication, innovation, and a warm welcome create the perfect environment for our guests to feel at home.

Now, A-ROSA is bringing its innovative philosophy to Italy, with a new prestigious 5-star resort on the picturesque western shores of Lake Garda.

This exceptional location, nestled between olive groves and overlooking crystal-clear waters, embodies the Mediterranean lifestyle.

We are seeking a Front Office Agent (M/F/d) to bring the essence of our A-ROSA experience to life in this stunning setting.

- You work in the early and late shift at reception (in exceptional cases also in the night shift).

- You ensure the best possible guest service within your department, taking into account special guests.

- You will familiarise new trainees and interns and be their first point of contact during the induction period.

- You actively support all processes at reception and take on general front office tasks

- You accept complaints and claims and are responsible for handling them confidentially.

- You are jointly responsible for compliance with credit guidelines.

- You inspire our guests with enthusiasm for the hotel's products and actively offer them.

- You convey the A-ROSA holiday feeling to guests at all times

- Completed training as a hotel specialist and / or relevant professional experience

- A positive charisma and enthusiasm that you can convey to your guests and colleagues

- A high level of initiative and sales talent

- Italian and English confidence are mandatory.

German language skills are also required (minimum B1)

- Customer centricity, high attention to details, problem solving, punctuality, proactivity, flexibility and team working skills are a must

- Legal right to work in Italy

- Full time and permanent labour contract according to C. C. N. L.

Settore Turismo with high level compensation

- Staff house in the middle of the center of Saló

- Canteen and breaks

- High level learning activities

- Food&Beverage discounts

- Family&Friends discounts in the Resort

- Discount on SPA services

- strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic center and promenade)

- Career opportunities in a successful and international group.