Front Office Agent - Palazzo Cordusio Gran Melià (33068) Milano

Front Office Agent - Palazzo Cordusio Gran Melià (33068)
Milano
Lombardia, Milano

_"The world is yours with Meliá"_

Discover a boundless path at Meliá, where opportunities for growth and development are endless.

Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

**Discover some of the benefits we offer**:

- **My MeliáRewards**: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

- **My MeliáBenefits**: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

**MISSION**:

Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction.

Works alongside the team to meet and exceed customer service expectations.

**RESPONSIBILITIES**:

- Personalize guest interactions by using their name during conversations.

- Maintain accurate guest profiles, ensuring compliance with data regulations.

- Stay informed about VIP arrivals and ensure a proper welcome.

- Handle front desk administrative tasks, including billing and credit card processing.

- Manage guest complaints with professionalism and empathy.

- Communicate important information to front desk management.

- Continuously improve skills and contribute to front desk best practices.

- Support the Revenue team by maximizing upselling and cross-selling.

- Ensure smooth and efficient check-in/check-out processes, including digital check-ins.

- Handle internal and external guest phone requests when necessary.

- Act as a hotel ambassador, upholding service standards at all times.

- Address guest inquiries and requests efficiently within an acceptable timeframe.

**CUSTOMER EXPERIENCE**:

- Comply with brand standards and operational guidelines.

- Personalize guest experiences by anticipating and exceeding expectations.

- Handle customer incidents and escalate unresolved issues.

- Support the hotel's Sensory Architecture and promote its services, events, and experiences.

**REQUIREMENTS**:

- **Education**: University degree or vocational training in Tourism, Hospitality, or similar.

- **Languages**: Advanced English; a third language is a plus.

- **Experience**: At least 1 year in customer service.

- **Skills**: Hotel operations, check-in/out procedures, customer service, complaint handling, organization, and communication.

**CONTRACT**:

- Fixed-term contract.

- Level C2, CCNL Turismo AICA.

**At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional.

From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP**People.

- At Meliá Hotels International, we are committed to _**_equal opportunities between women and men_**_ in the workplace, with the commitment of management and the principles contained in Human Resources policies.

We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. _

- We promote our commitment to _**_equality and diversity_**_, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age.

We believe that _**_diversity and inclusion among our employees are essential for our success as a global company_**_. _

- Additionally, we support the sustainable growth of our industry through _**_a socially responsible team_**_.

In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_".

Thanks to al our collaborators, we make it possible. _

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "**Protect Your Application**" page.

If you want to be "**Very Inspiring People**", follow us on:

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