Front Office Agent - Sheraton Milan San Siro Milano

Front Office Agent - Sheraton Milan San Siro
Milano
Lombardia, Milano

POSITION SUMMARYAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.

Operate telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension.

Receive, record, and relay messages accurately.

Log all guest requests or issues into the computer, contact the appropriate individual or department (e. g. , Bellperson, Housekeeping), and follow up with guests to ensure their request has been resolved to their satisfaction.

Provide information to guests about room features, property amenities, and local areas of interest.

May process room service orders, answer questions on menu selection, and record transactions in the point-of-sale system.

Assist guests with accessing the internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.

Welcome and acknowledge all guests according to #J-18808-Ljbffr