Front Office Agent Turnante -Season 2024 Ravello

Front Office Agent Turnante -Season 2024
Ravello
Campania, Ravello

Reports to Front Office Manager

**Main duties & responsibilities**:

- Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times;

- Responsible for cash accounting (payment of guest bills)

- Assist hotel guests with itineraries and or recommendations for dining and activities

- Communicate all relevant guest and group activity to proper internal parties

- Anticipate Guests' needs and handle Guests' complaints

- Responsible for night shifts during Night Auditor day off: He / She will cover night shift twice a week

- Complete Night Shift checklist:

- Ensures that all relevant communications will be processed correctly

- Ensures that all Guest details are correctly collected

- Run End of Day process and complete all relevant day closure accounting checks

- Run daily reports

- Run monthly reports

**Requirements**:

**Soft skills**:

**Effective communication**: he/she communicates clearly and appropriately (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviors to enhance understanding.

**Emotional intelligence**: he/she shows the ability to control and express one's emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one's style to the needs of the audience.

**Collaboration**: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.

**Drive results**: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one's tasks and responsibilities.

**Adaptability**: he/she identifies when a different approach is needed and offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm under pressure

**Global perspective**: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.

**Requirements**:

- Professional experience preferably at international level in the same role

- Demonstrate a passion for attention to detail and excellence

- Manage time effectively in order to meet LQA standards requirements

- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)

- Excellent communication skills

- Fluent in English and Italian

- Possess a courteous and professional telephone manner

- Preferred knowledge of LQA and Forbes standards

- Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not required role

**Benefits**:

**We offer**:

- Seasonal Labour contract according to C. C. N. L. Settore Turismo

- Complimentary nights worldwide as per Belmond Discovering policy

- Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy

- Learning & development activities

- Career opportunities within Belmond

- Complimentary meals on duty

- Uniforms dry cleaning

- Lodging and residence cleaning for non residents