Front Office - Customer Care Bardi

Front Office - Customer Care
Bardi
Emilia Romagna, Bardi

This is where you save and sustain lives At Baxter, we are deeply connected by our mission.

No matter your role at Baxter, your work makes a positive impact on people around the world.

You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home.

For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other.

This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

As a Front Office Customer Service representative at Baxter, you will be at the forefront of our mission to deliver world-class healthcare solutions.

This role offers an outstanding opportunity to interact directly with our clients and patients, providing the highest level of customer service and support. WHAT YOU'LL BE DOING: Respond and filter incoming communicationsCo-operate to plan service activities with available system toolsEnsure the shipment of the machines and the receiving to the customer and co-operate to solve the shipment problems and support sellers and techniciansFirst point of contact from customer side to manage Vaporiseurs - APD and InfusionEnsure the tracking history of the devices managed in the technical serviceLink customers to available technical specialists when neededCo-operate to keep the system database GSP/BOOST and JDE updated while following available guidelines / procedures and processes and prepare the required report. Co-operate to execute processes where customer care is part of the target audienceEnsure the complaint managementManage all EDI errors JDE/GSP/BOOST for field organizationCo-operate with the local Service organization and supporting functions to support local objectivesWHAT YOU'LL BRING: Proven experience in a customer service or front office role. Outstanding communication and interpersonal skills. Strong organizational abilities with keen attention to detail. The ability to successfully implement solutions and resolve issues effectively. Proficiency in using office software and equipment. A positive attitude and the ability to work collaboratively within a team. The ability to determine priorities and manage time effectively. Good knowledge of English.

Greek language knowledge is a plus.

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