Front Office Manager Ostuni

Front Office Manager
Ostuni
Puglia, Ostuni

PARAGON 700 BOUTIQUE HOTEL & SPA is looking for a FRONT OFFICE MANAGER

You will be responsible for the operations, strategies and development of our Front Office department, ensuring the highest standards of service.

**Main duties & responsibilities**:

- Responsible for Front Office effective management and Guest service delivery.

He/she will be the role model of Paragon 700 service style: great attention to customization of Guest service and interaction and exquisite knowledge of the location.

- Responsible for leading the department in order to reach financial, quality and people objectives.

Assure that all finance and department procedures are followed

- Dealing with customers, including handling complaints

- Responsible for occupancy and room revenue.

Development of profit improvement ideas.

- Responsible for suggesting inputs for Front Office budgeting and forecasting.

- Proactive in suggesting ideas to improve guest service and hotel profit.

- Be a role model for team development and produce evidence of professional growth of team members

- Have effective communication skills, communicate clearly and in a appropriate manner (both verbally and non-verbally)

**Requirements**:

Experience required:

- Knowledge of Hotel Management software;

- Knowledge of ProtelAir PMS and SimpleBooking systems is an advantage;

- Knowledge of Sales strategies and marketing policies;

- Knowledge of OTA and Channel Manager

- Fluent in English and Italian.

A third language is preferred;

- Professional experience in 5* Boutique Hotel in the same role (min 2 years).

Contratto di lavoro: Tempo pieno

Orario:

- Turni

Esperienza:

- Front office Manager: 2 anni (Obbligatorio)

Lingua:

- inglese (Obbligatorio)