Front Office Manager Lecce

Front Office Manager
Lecce
Puglia, Lecce

Entity/Property**:COMO Le Montrachet, France

**Position**: Front Office Manager

**Base Location**:Burgundy**, **France

**Department**: Front Office

**Reports To**: Director of Operations

**Responsibilities**:

- Manage, supervise and coordinate the team of receptionists and night team members

- Establish the schedule of the service teams

- Manage the accounts receivable and ensure the collection of customers

- Manage the reservation schedule and optimize the hotel's occupancy

- Take care of the customers

- Welcome and present the establishment's services to customers

- Manage the VIP reception

- Manage customers' requests and complaints

- Supervise and manage group requests

- Manage the reservation and marketing department

- Supervise social media platforms and communication

- Manage and ensure the implementation of departmental procedures

- Manage relations with travel agencies and reservation centers

**Key Requirements**:

- Experience in a similar position or equivalent

- Excellent reception, service and commercial skills

- Good manager, organized and reliable

- Excellent presentation

- Fluent in English

- Motivation, discretion and confidentiality

- Respect and promotion of COMO values