Front Office Manager Siracusa

Front Office Manager
Siracusa
Sicilia, Siracusa

JOB SUMMARY**:

Responsible for all front office functions and staff.

Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services and Front Desk.

As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

**CORE WORK ACTIVITIES

- Encourages and builds mutual trust, respect, and cooperation among team members;

- Serves as a role model to demonstrate appropriate behaviours,

- Establishes and maintains open, collaborative relationships with employees and ensures

employees do the same within the team;

- Maintaining Guest Services and Front Desk Goals;

- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

;

- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of

the customers on a daily basis;

- Keeps Front Office team focused on the critical components of operations to drive guest

satisfaction and the desired financial results;

- Conducts department meetings and continually communicates a clear and consistent message

regarding the Front Office goals to produce desired results;

- Ensures compliance with all Front Office policies, standards and procedures;

- Ensures property policies are administered fairly and consistently, disciplinary procedures and

documentation are completed according to Standard and Local Operating Procedures;

- Improves service by communicating and assisting individuals to understand guest needs, providing

guidance, feedback, and individual coaching when needed;

- Reviews comment cards, guest satisfaction results and other data to identify areas of

Improvement;

- Analyzes information and evaluating results to choose the best solution and solve problems.

**Requirement**:

- 5 years experience as Front Office Manager;

- Strong customer service skills - ability to build rapport, develop relationships and personalise;

- Solid administrative background;

- Ability to build rapport, develop relationships and personalise;

- Highly motivated with the ability to develop others into effective employees;

- Knowledge of the operating principles and practices of all brand/hotel-specific functions to

support successful operations of the overall property;

- Ability to organise, prioritise and execute tasks with immaculate attention to detail;

- Proficient in Microsoft Office computer packages;

- Knowledge of Italian and English language;

- Knowledge of Hotel operating systems Opera.

Contratto di lavoro: Tempo pieno