Front Office Manager
For an international luxury hospitality company, we are hiring an FRONT OFFICE MANAGER Main responsibilities: Responsible for Front Office effective management and Guest service delivery.
Assist the Guest Relations Manager in creating a personalised relationship with the Guests and a tailor made experience for each one of them.
Responsible for selection and development of direct reports and team members, monitoring performance and providing feedback; responsible for supporting direct reports in team selection, management and development.
Responsible for leading the department in order to reach financial, quality and people objectives.
Assure that all finance and department procedures are followed.
Daily cooperation with Reservations to maximise occupancy and room revenue.
Development of profit improvement ideas.
Manage room allocation, review room availability status, front office accounting tasks; Coordination with Housekeeping & Maintenance to ensure that Guest's preferences and satisfaction are implemented.
Support the Senior Management in handling all issues related to the safety, security, satisfaction and well-being of hotel guests and employees.
Responds swiftly and effectively in any hotel emergency or safety situation.
Responsible for suggesting inputs for Front Office budgeting and forecasting.
Proactive in suggesting ideas to improve guest service and hotel profit.
Requirements: Fluent in Italian and English.
Professional experience as Front Office Manager in 4/5 stars hotels; international experience preferred.
Preferable degree in hotel management.
Preferable evidence of self-development through specialized courses, conferences/workshops.
Knowledge of Hotel Management software such as Protel, Opera.
Knowledge of the Microsoft Office package (Word, Excel, PowerPoint).
Based in Rome.
#J-18808-Ljbffr
Diventa il primo a rispondere a un'offerta di lavoro!
-
Perché cercare un lavoro con PostiVacanti.it?
Crea Il Tuo Job Alert
Ogni giorno nuove offerte di lavoro È possibile scegliere tra un'ampia gamma di lavori: il nostro obiettivo è quello di offrire la più ampia selezione possibile Ricevi nuove offerte via e-mail Essere i primi a rispondere alle nuove offerte di lavoro Tutte le offerte di lavoro in un unico posto (da datori di lavoro, agenzie e altri portali) Tutti i servizi per le persone in cerca di lavoro sono gratuiti Vi aiuteremo a trovare un nuovo lavoro