Front Office Manager Milano

Front Office Manager
Milano
Lombardia, Milano

About us**:

Leonardo Hotels is well positioned for the future as a long-term secure employer and is looking for personalities!

We live our motto **BE YOURSELF**. Conformity, strict regulations and rigid rules have long been history with us. What counts for us is your personality. Nobody has to hide or change for us - just be who you are.

In our colourful and somewhat crazy team - the **Leonardo Family** - your motivation, your opinion and your ideas are in demand.

**What we offer**:

- Permanent employment contract

- Discounts on accommodation and in Fattal Hotel Group restaurants.

- Europe-wide networking via the internal employee app "LEAPP"

- Support in balancing work and family life

- Training and development programmes in our Leonardo Academy

- Team events

**Your Main Duties**:

- Being responsible for the whole Front Office Team and leading by example

- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience

- Handling customer complaints and special requests

- Managing and motivating Front Office team in order to provide high quality services for guests

- Playing a key role in training and developing the team, and troubleshooting emergencies

- Carrying out, reviewing and updating where appropriate, all Reception and Night procedures

- Planning shifts and holiday for employees and trainees

- Ensuring that the team performs all guest accounting functions according to the hotels policies and procedures and adheres to the company's credit policy

- Control of cash management and accounting

- Control of reservations

- Being a point of contact between different departments

- Conveying the hotel's image

- Carrying out duty manager responsibilities in order to support the hotel's business needs

- Openly communicating with staff ensuring regular briefings occur and all relevant information is passed on

- Order and purchase of departmental supplies, carrying out monthly stock takes and act on any discrepancies

- Liaise with the GM to review guest feedback and respond accordingly as necessary

**Your Profile**:

- BE YOURSELF - Be authentic and yourself

- Successfully completed vocational training in the hotel industry or comparable qualification

- Proven work experience as a Front Office Manager in a 4* hotel environment

- Thorough knowledge of customer service, office management and basic bookkeeping procedures

- Proficiency in Italian and English (oral and written)

- Solid knowledge of MS Office, particularly Excel and Word

- Excellent communication and people skills

- Good organizational and multitasking abilities, stress resistant

- Good knowledge of the main IT systems and booking systems (OTA)

- Problem-solving skills

- Flexible and adaptable, with ability to stay calm under pressure, adapting your approach to complete routine and non routine tasks

- Passionate about the Hotel Industry

Contratto di lavoro: Tempo pieno, Tempo indeterminato

Benefit:

- Convenzioni aziendali

- Mensa aziendale

- Parcheggio libero

- Sconti sui prodotti o servizi dell'azienda

- Supporto allo sviluppo professionale

Tipi di retribuzione supplementare:

- Maggiorazione lavoro festivo

- Quattordicesima

- Tredicesima

Esperienza:

- Front Office Manager: 2 anni (Preferenziale)

Lingua:

- Inglese (Obbligatorio)

- Italiano (Obbligatorio)