Front Office Manager Lazio

Front Office Manager
Roma
Lazio, Lazio

Company Description

A luxury hospitality brand for modern travellers, connecting them to genuine places, people and stories through personal experiences, and providing heartfelt hospitality in the world's most exciting destinations.

Anantara Hotels, Resorts & Spas is delighted to welcome the 5* Palazzo Naiadi to our worldwide collection of exclusive hotels and resorts.

With the perfect centric location for both leisure and business, this 19th century marble palace hotel is situated on the majestic Piazza della Repubblica, right in front of the famous Diocletian Thermal Baths dating from 306 BC and just a stone's throw from the city's iconic monuments.

The 232 rooms, from comfortable Duplex and Premium rooms to spacious suites and a presidential apartment, are elegantly designed in a Neoclassical style with the perfect ambiance to relax or stay connected while experiencing Rome from a unique and authentic perspective.

A selection of dining options including the Ineo Restaurant and the Seen Rooftop Restaurant & Lounge Bar are available for guests.

The hotel's signature cocktails are served at the Lobby Bar and be sure to savor the Anantara Signature breakfast, served daily.

A spa, fitness center and outdoor pool are also available.

The wonderful rooftop terrace offers a suggestive view across Piazza della Repubblica.

**Job Description**:

We are looking for a Front Office Manager to join us on a full-time basis at Anantara Palazzo Naiadi.

**About the role**:

- Guide & support the team in providing outstanding guest welcoming and experiences.

- Act as a role model, sharing your expertise and continually inspiring the team.

- Ensure daily tasks are completed accurately and in a timely manner;

- Conduct guest arrivals and departures;

- Confidently providing personalised and proactive guest service

- Resolve & respond to guest complaints in a timely and professional manner.

- Maintain accurate guest accounts, including cash handling;

- Assist the Housekeeping & Maintenance departments as required.

**Qualifications**:

**To be successful, you will have**:

- Minimum of 2yrs Front Office experience

- Supervisory experience gained in a similar role.

- Excellent written and verbal communication skills.

- Exceptional customer service skills and an unwavering positive attitude.

- A high level of self-motivation and confidence

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:

- Discount when you visit any of our restaurants, cafes, bars and wellness retreats

- Tickets Restaurant

- Wellbeing programs (Uprise)

- Reward & Recognition programs

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career.

You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.