Front Office Manager Grosseto

Front Office Manager
Grosseto
Toscana, Grosseto

FRONT OFFICE MANAGER - JOB DESCRIPTION

- **WHO WE ARE LOOKING FOR**:

- The Front Office Manager ensure that guests have an exceptional experience while staying at the hotel.

- The Front office Manager handles many of the day-to-day tasks involved in running a hotel.

- They may also be responsible for overseeing the daily operations of the front desk, resolving guest complaints or concerns.

- The Front Office Managerneeds to be familiar with customer service best practices and be able to think quickly on their feet.

They also need to be able to work well under pressure and be comfortable dealing with difficult situations.

- **RESPONSABILITIES**:

- Ensure efficient running of the Reception according on the Hotel's policies and procedures

- Handling the company's finances, including reconciling accounts and processing payroll

(direct and OTA's)

- Answering questions about hotel policies, room availability, and other customer service issues

- Providing customer service to guests by answering questions about hotel amenities and services, making reservations for guests, and helping with problems

- Coordinating special events at the hotel such as weddings or villa rentals, in conjunction with the Front Office

Manager

- Maintaining records of customer information such as contact information, preferences, and previous interactions with the company**REQUIREMENTS**:

- Effective communication skills

- **Attention to detail**:

- **Customer service**:

- **Organizational skills**:

- **WORKING HOURS & BENEFITS**:

- Working 6 days a week

- Flexibility on working time

- Free accommodation (10-minute drive away)

- Free meals (lunch and dinner) during working days