Front Office Manager - Franchise Egna

Front Office Manager - Franchise
Egna
Trentino Alto Adige, Egna

Front Office Manager - Franchise Job Requirements MANGIA'S RESORTS At Mangia's we are on a mission to create the authentic Italian hospitality brand; experiences and services to our guests' to be remembered in their daily lives.

To achieve our ambitions, we capitalise on our unique combination of tradition and diverse talent.

Locations, cultures, and experiences are our key competitive advantage.

Invest in People - create an environment where each person can push boundaries, take risks and challenge norms.

Nature and Outdoor - exploring and creating special experiences, opportunities and locations which transform into new exciting adventures.

Act like owners - taking charge, leading by example and an immense sense of pride in our work.

Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful, and collaborative manner.

Position Overview A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing? As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Oversee the entire Front Office operation to maintain high standardsEvaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvementEnsure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty schemeMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesSet departmental objectives, work schedules, budgets, policies, and proceduresMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamworkEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practicesMaintain good communication and working relationships with all hotel departmentsMonitor staffing levels to meet cover business demandsConduct monthly communication meetings and produce minutesManage staff performance issues in compliance with company policies and proceduresRecruit, manage, train and develop the Front Office teamComply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systemsAssist with other departments, as necessaryWork Experience What are we looking for? Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A degree or diploma in Hotel Management or equivalentA minimum of 2 years of Front Office supervisory experience in an upper upscale international chainHigh level of IT proficiencyHigh level of commercial awareness and sales capabilitiesExperience of managing people and developing peopleExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitment to delivering a high level of customer serviceExcellent grooming standardsFlexibility to respond to a variety of work situationsAbility to work on your own and as part of a teamDisclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

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