Front Office Manager (M/F) Ne

Front Office Manager (M/F)
Ne
Liguria, Ne

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Front Office Manager (m/f), Metropolitan City of Venice Location: Metropolitan City of Venice, Italy

Job Category: Other

EU work permit required: Yes

Job Reference: 8d640938cfd8

Job Views: 3

Posted: 02. 03. 2025

Expiry Date: 16. 04. 2025

Job Description: Do you want to be part of a steadily growing family-owned business, running more than 30 hotels & residences in Europe?

Would you like to contribute to creating a feel-good home away from home for our guests?

At Falkensteiner, you can expect a dynamic and open team that values both innovation and tradition.

We are looking forward to welcoming you to our team in Falkensteiner Hotel & Spa Jesolo soon as:

YOUR TASKS: Direct front office operations such as checking in, checking out, and providing guest assistance while ensuring compliance with all front office policies, procedures, standards, and satisfaction of guests' needs.

Participate in the development, implementation, and review of policies, procedures, practices, and standards as per HQ instructions.

Select, train, develop, schedule, and manage the performance of direct subordinates to ensure the efficient running of front office operations.

Maximize hotel revenue by controlling room inventory, group blocking, packages, and reinforcing the late charge policy to maximize REVPAR.

Maintain high visibility during peak periods to ensure smooth operations, promote good public relations, take corrective actions, and handle customer complaints to ensure their satisfaction.

Assist in greeting VIP guests in the absence of the GM/Resident Manager upon their arrival and escort them to their room.

Establish good relationships and offer assistance throughout their stay.

Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering, and Security to ensure that all guests receive friendly and caring service from their arrival until their departure according to FMTG Standards in a safe and secure environment.

Identify training needs, plan training activities, and oversee their implementation for all front office sections.

Follow up to ensure compliance and efficiency of training activities.

Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, and upcoming events, and brief direct subordinates accordingly so that all front office staff can answer guest requests and questions.

Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos, and performing other specific duties related to the job function.

Carry out other tasks as directed by the GM/Resident Manager.

YOUR PROFILE: Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management.

Good level or above, oral and written English and German; additional languages are a plus.

3 to 5 years of experience in a front office senior management position, preferably in a five-star international hotel.

Knowledge of cashier operations.

Knowledge of hotel business operations.

Knowledge of up-selling techniques.

Knowledge of maximizing revenues.

Building teamwork.

Developing others.

Motivating others.

Planning/Organization.

Problem solving & Decision making.

Influence.

Initiative.

Managing performance.

Results-oriented.

Teamwork/Cooperation.

Interpersonal skills.

Listening and oral skills.

Analytical thinking.

Stress management.

Enthusiastic and pleasant personality.

Friendly and caring.

Proficiency in Microsoft Office software: Word, Excel, and PowerPoint.

Knowledge of Protel.

OUR BENEFITS: All-inclusive onboarding for a good start at work.

Healthy and balanced employee meals in our team restaurants (also on days off).

Individual development planning and support through internal and external training and development opportunities.

Cross-exposure opportunities in other Falkensteiner hotels.

Opportunities to help shape the future in a dynamic and open working environment.

Attractive location for sports and leisure activities.

Team Member Rate and Family & Friends Special Rates with additional discounts on F&B and spa services.

We are looking forward to receiving your application!

Take a look at your future workplace: CONTACT:

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