Front Office Manager - Villa San Michele, A Belmond Firenze

Front Office Manager - Villa San Michele, A Belmond
Firenze
Toscana, Firenze

FRONT OFFICE MANAGER - VILLA SAN MICHELE, A BELMOND HOTEL

Villa San Michele, a Belmond property is looking for a Front Office Manager

Key responsibilities:

- Managing and training the concierge, night auditor and team of receptionists

- Ensuring the front desk provides a professional and friendly service for customers

- Dealing with customers, including handling complaints when they come to the desk

- Troubleshooting emergencies

- Scheduling your staff rotation

- Liaising with other departments

Your role will also include:

- Managing Front Office Team, overseeing employee schedules, front office staff training and perform the basic reconciling of receipts

- Supporting, training and supervising front office staff

- Scheduling staff shifts and managing HR related tasks

- Preparing management reports on customer feedback, bookings and cancellations

Competencies required:

Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond.

He/she uses and interprets non-verbal behaviors to enhance understanding.

Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships.

He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.

Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills.

He/she is willing to continuously develop him/ herself.

Drive results: he/she demonstrate pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations.

He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities.

Adaptability: he/she is identifies when a different approach is needed an offers a solution.

He/she deals with multiple tasks and alters behavior / priorities as changes occur and remains calm in pressurized situations.

Global perspective: he/she is curious and respectful of all cultures and looks to learn from them.

He/she treats each other with respect and inclusiveness regardless of position, level or background.

**Requirements**:

Experience required:

- Knowledge of Hotel Management software;

- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);

- Fluent in English and Italian.

A third language is required;

- Professional experience preferably at international level in the same role.

**Benefits

We offer:

- Seasonal Labour contract according to C. C. N. L.

Settore Turismo

- Learning & development activities

- Discovering Belmond progtram

**Location**:

- Italy, Florence

Department:

- Front Office & Guest Relations

Employment type:

Experience: