Front Office Shiftleader - Gran Melià Palazzo Milano

Front Office Shiftleader - Gran Melià Palazzo
Milano
Lombardia, Milano

_**"The world is yours with Meliá"**_

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.

It is knowing that the world is yours and that you can work in many countries.

And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.

Do you dare to be the owner of your professional career in an inspiring world?

**Mission**: assists the Front Office Manager in the administration and management of the daily operation of the Front of House department, ensuring guest satisfaction and maximum customer care through an efficient and courteous service, to the required standards of the hotel.

**Main responsability**:

- Conduction and supervision the daily operation of the department to ensure that service standards are followed with friendly and engaging service

- Managing guest concerns and react quickly, tracking and notifying the right areas to ensure memorable moments for our guests

- Ensuring employees are informed on a daily basis about priorities to customize the service

- Supervision of operations during the shift for which the person is responsible

- Customer complaints management and decision-making responsibility

- Duties tasks in absence of the FOM

- Ensure all staff are trained and accurate training records are kept

- To be totally supportive and promote the service culture values to the Reception team enabling them to provide the highest level of service at all times

- To ensure accurate billing and corrections

- To welcome guests and fosters customer loyalty through his/her friendly manner

- To develop high quality relationships with guests throughout their stay

- To ensure that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual

- To ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

- To ensure that guest documentation and information is available and up-to-date

**What are we looking for?

- Must be fluent in italian and English; other languages are preferred.

- 1-year experience in a fast environment in the same or similar position in a hotel/resort.

- Passionate for Hospitality and with a strong attitude to interpersonal relationships

I dati del curriculum potranno essere comunicati alla società controllante Meliá Hotels International SA e agli hotel del Brand Meliá presenti in Italia.

Il tempo di conservazione degli stessi è di 24 mesi e non si effettuano attività di profilazione.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.

L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

Contratto di lavoro: Tempo pieno

Benefit:

- Buoni pasto

- Supporto allo sviluppo professionale

Lingua:

- Italiano (Obbligatorio)

- Inglese (Obbligatorio)

Sede di lavoro: Di persona