Front Office Supervisor, Città Metropolitana Di Roma Capitale Lazio

Front Office Supervisor, Città Metropolitana Di Roma Capitale
Roma
Lazio, Lazio

EUR 30. 000 - 50. 000 Client: Accor Location: Not specified Job Category: Other EU work permit required: Yes Job Reference: 972f67389de1 Job Views: 8 Posted: 02. 03. 2025 Expiry Date: 16. 04. 2025 Job Description: THE MISSION: Our customers and our Front Office team are in good hands with you. Just like Mama, you ensure that each welcome and interaction is personalized and warm, not just at the beginning, but maintained at all times of the day. You coach and supervise the team. You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks. You control the cash registers and verify all existing accounts. You respond directly to customer requests and complaints. Involved in the marketing of Mama services, you promote our shop (sale and merchandising of products), restaurant, and events. You are the true coordinator of the Front Office Manager and their assistant, whom you take over for in their absence, and you report and communicate all information at the end of each shift. The customer experience must be perfect, and you are the guarantor. Qualifications: MADE FOR YOU? ONLY IF • Detail is important to you; nothing goes missing thanks to your anticipation • You are a diplomat and know how to connect your superior and your team. • You teach your team how to upsell without turning into the Wolf of Wall Street. • You know how to manage pressure and stress; Master Yoda taught you everything…. • Confidentiality is important to you: what happens at Mama stays in Mama. • Team spirit is your strength, like the 'Gladiators in suits' with Olivia Pope. • You know how to optimize sales and occupancy: 100% OBJECTIVE • You were the one who included the new kid in the group at the start of the school year • True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi. Additional Information: YOUR LITTLE EXTRAS: - For you, The Shining is not only a horror film but above all a film about a hotel. - Your leadership is natural & effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you - You have great experience with the PMS "Protel" or "Opera". - Just like Michael Scofield, you can be tattooed and not scare away the children. J-18808-Ljbffr