Fsa Intern (Bellman) Milano

Fsa Intern (Bellman)
Milano
Lombardia, Milano

FRONT SERVICE AGENT (BELLMAN) INTERN

**MAIN RESPONSIBILITIES

- Support the team in welcoming guests upon arrival to the hotel in a courteous and prompt manner

- Learn to deal with guests' requests and needs efficiently and effectively

- Support colleagues in ensuring a high quality service for guests and visitors at all times, understanding and anticipating guest needs, exceeding expectations

- Support to the team in complaint management

- Manage the information to be given to guests relating to the structure and city of Milan with the team's support

- Get acquainted with the management and booking of transfers and taxis

- Operational coordination with the Lifestyle team regarding check-in check-out

- Help with baggage delivery and shopping bag, performing the service according to expected quality standards

**QUALIFICATIONS AND EXPERTISE

- Reading, writing and oral proficiency in English and Italian

- Excellent communication and organization skills

- Working computer skills and knowledge

- Able to work calmly & confidently under pressure

Contratto di lavoro: Tempo pieno, Tirocinio formativo/stage

Durata contratto: 6 mesi

Stipendio: €600, 00 al mese

Benefit:

- Supporto allo sviluppo professionale

Orario:

- Turni

Lingua:

- Inglese (Obbligatorio)