Functional Consultant Nicosia

Functional Consultant
Nicosia
Sicilia, Nicosia

Murex is a global fintech leader in trading, risk management, and processing solutions for capital markets.

Operating from our 19 offices, 3, 000 Murexians from over 60 different nationalities ensure the development, implementation, and support of our platform which is used by banks, asset managers, corporations, and utilities across the world.

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.

You'll be part of one global team where you can learn fast and stay true to yourself.

Mission: The consultant provides support and delivery services to our clients on her/his expertise domain according to Murex standards (quality and effort).

Provide support services to the clients: follow-up and solving of open cases.

Contribute to the build phases of upgrade, migration, or implementation projects as a stream member and participate in client workshops when needed.

Manage defect correction and product enhancement.

Conduct trainings, internal to Murex or to clients.

Contribute to client assistance on-site.

Start acting as Support Coordinator with guidance.

Provide internal assistance to more senior profiles for demo/pre-sales preparation.

Work on an internal product evolution stream.

Team: The Client Services team in Beirut is in charge of the implementation, delivery, support, and maintenance of Murex solutions for the Middle East/South Africa regions.

Design, configuration, and support for Murex applications are provided to our clients ranging from the following domains: Front Office (Treasury, Derivatives, etc.

), Back Office (workflows, accounting), and Risk Management (credit risk, market risk, operational risk) related to different asset classes (interest rates, foreign exchange, equities, credit).

Your Role: Interact with clients for business and technical specifications and validate final output with team manager.

Perform the build of the solution followed by support cases reported by the client.

Ensure appropriate follow-up on issues till resolution.

Act as an expert on the assigned module (FO, BO, Risk) and lead discussions with the business (traders, Business Analysts, Risk Managers).

Contribute to troubleshooting guides for clients describing the first-level support expected from them for each type of case.

Contribute to trainings for the client's support team and end users.

Interact with cross-teams (FO, BO, Risk, Integration, project managers) and other internal teams (Development, Product Management, Operate, Quality Assurance, Release Management) for various missions assigned to ensure client satisfaction.

Contribute actively to internal streams: internal trainings, documentation writing, and development specification writing, QA testing.

Provide feedback to team leaders on progress of issues and tasks and escalate problems when necessary.

Your Profile: Bachelor in engineering (preferably in CCE, ECE) or Computer Science; master's degree in finance/business is a plus.

0 to 3 years' experience in a FinTech related domain.

Financial background is a plus.

Good knowledge in technical environments such as SQL, XML, and Unix is a plus.

Excellent command of English; French is a plus.

Client orientation.

Teamwork and cross-group collaboration.

Ability to work under pressure in a continuously evolving environment.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit.

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