Functional Lead Gcm Milano

Functional Lead Gcm
Milano
Lombardia, Milano

Role purpose**:

**Key accountabilities and decision ownership**:

- Be accountable for quality and completeness of DP following 4i principles

- Responsible for fast resolution of blocking issues during GO/NO GO decisions

- Support Change owners during the preparation of changes, evaluating in particular the business impact to protect Vodafone service availability

- Recommend and execute improvement actions to strengthen DPs

- Support GCM teams with the specific aim of avoiding clashes among different changes/projects

- Discuss with the vendors together with OPN to plan activities properly

- Provide training to VOIS resource in order to improve the skills level in the team

**Core competencies, knowledge and experience**:

- Change Management

- Service Management

- Datacentre

- DC and Network Services

- IP and Transmission network infrastructure

- Application Operations & Services

**Must have technical / professional qualifications**:

- Service Management (ITIL)

- Service Transition (ITIL)

- Project/Program Management

- Strong technical skills

- Communication skills