Gem (Guest Experience Maker) Stage - Six Senses Rome Lazio

Gem (Guest Experience Maker) Stage - Six Senses Rome
Roma
Lazio, Lazio

GEM (Guest Experience Maker) Stage - Six Senses Rome As GEM (Guest Experience Maker) - Stageur, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities Assume full responsibility for the efficient operation in the following: Check guest profiles and guest history prior to the guest arrival and be familiar with all the information. Notify concerned departments for guest arrival and ensure that they have the guests' history and preferences information before the arrival. Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required. Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks. Offer welcome drink and cold towel on arrival. Escort guests accordingly throughout the resort. Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay. Knowledge of fire & safety procedures and exits. Upsell all resort, spa, LIFE and restaurant facilities. Ensure all equipment of the department is kept clean and in good working condition. Uphold Six Senses guidelines and standards of service and operation. Strictly adhere to LQA standards and guest comments. Qualifications High school diploma or equivalent experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred. Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. Familiarity with various hotel systems including POS, PMS and CRM platforms is essential. Excellent knowledge of guest related functions and guest service is required. Fluent in Italian and good English. Additional languages are preferred. Eligible to work in Italy (Only EU passport). The above is intended to provide an overview of the role and responsibilities for a GEM (Guest Experience Maker) - Stageur at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.

If you don't quite meet every single requirement, but still believe you'd be a great fit for the job, please apply. Start your journey with us today.

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