General Manager - Aethos Milan Milano

General Manager - Aethos Milan
Milano
Lombardia, Milano

Who We Are

Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just "having a job". Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That's why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.

**Job Overview

**Essential Job Functions and Responsibilities**:

- Lead the existing team and add new team members

- Implement new incentives in collaboration with Aethos HQ

- Drive revenue and profitability with full P&L responsibility

- Create a world-class guest experience

- Work and thrive to always innovate to improve the property's performance

- Responsible for overall guest satisfaction

- Prepare and submit required reports in a timely manner

- Organize and conduct department meetings on a regular basis

**Core Competencies**:

- Fluent in English & Italian is a must

- 3+ years of hospitality experience

- Capable of creating a passionate, friendly, and high thriving work environment

- Collaborative and communicates well to provide direction/delegation to efficiently accomplish tasks at hand

- Must be a natural host and passionate about the hospitality industry in general

- Research, organizational skills, and extraordinary relationship-building skills

- Ability to multitask and execute under pressure and in demanding fast-paced environments

- Strong communication (both written and oral) and management skills. Communicate with hosts and guests in an attentive, friendly, courteous, and service-oriented manner

- Must be able to prioritize departmental functions to meet deadlines

- Flexible schedule - long hours and regular evening event coverage is common

- Ability to make thoughtful decisions and give constructive criticism

- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests

- Able to maintain a high level of confidentiality of guests, employees, and information

- Maintains regular attendance in compliance with Aethos Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel

- Comply with Aethos Hotel Standards and regulations to encourage safe and efficient hotel operations

- Maximizes efforts towards productivity, identifies problem areas, and assists in implementing solutions

- Maintain a warm and friendly demeanor at all times, while remaining genuine

**What we offer**:

- Attractive development opportunities in a high-growth environment, domestically and internationally

- Family & Friends hotel rate

- Free gym & SPA usage in any of our hotel destinations

- Membership Card

Please note that only CVs in English will be considered.