General Manager (F/M/Nb) Napoli

General Manager (F/M/Nb)
Napoli
Campania, Napoli

JO&JOE is a hybrid brand created in 2017 that combines the comfort of a hotel and the conviviality of a youth hostel around a bar and restaurant with a strong identity, an offbeat, surprising, sometimes cheeky tone while remaining inclusive and open to all. We offer a new experience of living together for couples, families, friends on holiday or work colleagues on the move. The JO&JOE concept offers affordable, family-friendly catering and a range of events orchestrated by a passionate, multicultural team. Inspired by a generational philosophy of sharing, spontaneity and enthusiasm for engaging with the world, JO&JOE is open to all and is the meeting point for like-minded travellers and locals. JO&JOE's ambition is to expand across Europe and the world's major gateway cities. Our belief: travel is not about means, but about being open-minded and wanting to meet new people. JO&JOE is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. The JO&JOE adventure is just beginning, with more destinations planned for the coming years. Come and join us!

Job DescriptionWe are looking for our General Manager for our JO&JOE in Rome, in the heart of the city, halfway between the train station and the Trevi Fountain.

Come and write a page in the history of JO&JOE, by being part of the opening team!

Why you? None of these missions will scare you: Mission 1: To build a sustainable and innovative businessPromote JO&JOE brand offers and cross-sell opportunities. Implement local marketing strategies and dynamic pricing to boost growth. Ensure compliance with JO&JOE processes by third-party partners. Mission 2: Lead and develop the teamLead, motivate, and manage the team for high performance and attendance. Identify training needs and oversee team development. Handle recruitment, performance, and staff-related matters effectively. Take responsibility for your own development by completing in-house trainings and communicating learning needs with your DOP. Mission 3: Achieve targets and increase profitsOptimise P&L performance and identify improvement opportunities. Drive sales across services while ensuring a great customer experience, including quality of food and drink service and availability. Oversee reservations and cancellation policies to maximise occupancy. Mission 4: Maintain controls and meet standardsManage unit operations, finance and stock control. Ensure safety, audits, and compliance with company policies. Forecast sales and wages while planning effective staff rotas (daily/weekly/monthly). Mission 5: Deliver an exceptional customer experienceDeliver exceptional customer service and experience. Continuously improve product offerings for maximum satisfaction. Mission 6: F&B ManagementMaintain and develop our F&B offering as unmissable. Follow and manage the performance and F&B budget with your F&B Manager. Nurture the request of private events inside the JO&JOE. Mission 7: Analyse and make decisionsBe autonomous, make informed decisions and escalate issues when necessary. Resolve problems efficiently while adhering to guidelines. Monitor and improve team performance. Ensure objectives are met and plan actions to achieve targets. Make work fun. Mission 8: Develop your potential and othersInvest in personal development and encourage team growth. Provide coaching, feedback, and motivation to team members. QualificationsBecause you've got it in you: Personal integrityBe honest and reliable. Be trustworthy and respectful. Take pride in personal appearance. Demonstrate excellent time management and diligence. Demonstrate professionalism at all times. TeamworkAlways be a team player. Establish and maintain good relationships with all team members. Work with the team to ensure the unit is the best it can be. Willing to take on tasks to balance the team's workload. Be able to communicate well with people at all levels. To be friendly, smiling, sociable and welcoming with our customers, in order to create a pleasant atmosphere. Remain calm, patient and polite when receiving customer feedback. Be helpful and go out of your way to help our customers. LeadershipBe confident and motivated. Demonstrate a strong commitment to the company. Welcoming and embracing change with a positive attitude. Ability to work unsupervised in a busy environment. Ability to prioritise tasks. You must: Have all the necessary documents to be legally employable in [COUNTRY]. Be able to converse fluently in Italian and English. Have previous management experience (including administration, financial and HR topics) in hospitality environment. Provide references attesting to your leadership qualities and past performance. Additional InformationWe're sure you know the song First verse: We'll schedule an initial phone call with our Recruitment team if your application fits our beat.

Chorus: After a successful phone interview, your future boss and the JO&JOE Recruitment & Training Director, give you an appointment! Be strong!

Last verse: Naturally, you'll hear back from us whether it's positive or negative.

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