General Manager - Guild Living Torino Torino

General Manager - Guild Living Torino
Torino
Piemonte, Torino

About Us

Guild Living is committed to redefining the experience of aging by creating vibrant and independent living environments for seniors.

We believe in providing a space where residents can thrive physically, mentally, and emotionally.

Our dedicated staff is trained to listen, understand, and anticipate the unique needs of each resident, offering a variety of activities to nurture body, soul, and mind.

Guild Living is on a mission to revolutionize the concept of aging, ensuring everyone enjoys an active, rich, and fulfilling longevity, which we proudly call FULL-GEVITY.

**Job Summary**:

As the General Manager for Guild Living Torino, you will play a pivotal role in overseeing the operations of our 44-residence facility.

This position combines the responsibilities of a General Manager and the personalized approach of a senior living community.

We are seeking an experienced leader with a background in hospitality or senior living management.

Italian fluency is required, and EU work eligibility is a must.

**Key Responsibilities

**Strategic Leadership**:

- Develop and implement strategic plans that align with Guild Living's mission and brand values.

- Stay informed about industry trends, ensuring the facility remains at the forefront of senior living innovations.

- Translate Guild Living's vision into actionable strategies for the Torino location.

**Operational Excellence**:

- Execute operational plans to enhance resident satisfaction, financial performance, and market presence.

- Hold the leadership team accountable for the successful implementation of operational strategies.

- Innovate and experiment with new ideas to enhance the living experience for residents.

**Sales and Community Engagement**:

- Collaborate with the Sales and Marketing team to develop community-specific strategies to attract residents.

- Identify opportunities to engage with the local community and align activities with Guild Living's ethos.

**Data Analysis and Performance Management**:

- Analyse relevant data, including financial performance and resident satisfaction, to drive decision-making.

- Proactively respond to market changes and ensure the facility operates within budgetary guidelines.

**Team Leadership and Development**:

- Cultivate a high-performance team, fostering a positive and innovative work environment.

- Provide coaching and feedback to the leadership team, ensuring continuous improvement.

**Employee and Resident Relations**:

- Ensure fair and respectful treatment of all employees and residents, promoting open communication.

- Celebrate employee and resident successes and collaborate with HR to enhance engagement.

**Public Relations and Brand Management**:

- Interact with residents to gather feedback, recognizing outstanding service and addressing concerns.

- Anticipate resident needs to provide exceptional service and maintain a positive public image.

**Policy and Compliance**:

- Ensure compliance with legal, safety, and Guild Living brand standards.

- Conduct regular quality assurance audits to maintain high standards and provide necessary training.

**Qualifications**:

- Experience: 3-5 years of management experience in senior living or hospitality.

- Language Skills: Fluent in Italian, with effective communication skills in English.

Speaking skills in German represent a plus.

- Leadership Abilities: Strong leadership skills, with the ability to inspire and lead a diverse team.

- Strategic Thinking: Proven ability to develop and execute strategic business plans.

- Industry Knowledge: Familiarity with the senior living industry and a passion for redefining aging.

**How to Apply**:

**Salary**: €55, 000. 00 - €60, 000. 00 per year

**Experience**:

- hospitality: 3 years (required)

**Language**:

- English (required)

Work Location: In person