General Service Office Gallarate

General Service Office
Gallarate
Lombardia, Gallarate

Main duties and responsibilities Main duties: - Manage external and internal calls and filter them - Welcome external people (e. g.

customers, suppliers, etc. . ) and notify the presence about guest to his/her colleague - Invoices approval via internal tool - Manage and sort paper mails - Management of switchboard calls - Perform complementary office activities (purchases of supplies) - Credit notes request to Bratislava team - Vat off bundle to Normadec management - Analysis and customs stamps check for rejecting activities using AIDA portal - Analysis and refund check about rejection forms - Contracts and documents scan (archive) - Scan and delivery requests from all GB departments - Carry out all normal actions and operational ad hoc activities suitable in compliance with assigned tasks.

Skills: - Ability to effectively communicate - Good level of verbal and written communication skills - Team player - Strong customer orientation - Capacity to manage changing priorities and ambiguity while remaining calm and controlled - Work under pressure (stress resistance) and flexible - Result oriented, customer focused, self-motivated, self-reliant, pragmatic and confident - Problem solving attitude - Priority planning - Ability to cope with stress and to assert oneself Reporting and collaboration She/he reports to Merchant Service Manager Collaboration with: - Merchant service Team - Administration - Processing team in Bratislava - All GB department in Italy Key competencies - PC literature - Good Knowledge of Invoicing tool and Microsoft Office (Excel) - Good English level - Customer oriented Education and qualifications - High School Diploma or equivalent required - Bachelor's degree in Economics or equivalent Experience At least 2 years' experience such as receptionist or customer support in a B2B or Retail Company.