General Service Office Gallarate

General Service Office
Gallarate
Lombardia, Gallarate

Main duties and responsibilities

Main duties:

- Manage external and internal calls and filter them

- Welcome external people (e. g. customers, suppliers, etc. . ) and notify the presence about guest to his/her colleague

- Invoices approval via internal tool

- Manage and sort paper mails

- Management of switchboard calls

- Perform complementary office activities (purchases of supplies)

- Credit notes request to Bratislava team

- Vat off bundle to Normadec management

- Analysis and customs stamps check for rejecting activities using AIDA portal

- Analysis and refund check about rejection forms

- Contracts and documents scan (archive)

- Scan and delivery requests from all GB departments

- Carry out all normal actions and operational ad hoc activities suitable in compliance with assigned tasks.

Skills:

- Ability to effectively communicate

- Good level of verbal and written communication skills

- Team player

- Strong customer orientation

- Capacity to manage changing priorities and ambiguity while remaining calm and controlled

- Work under pressure (stress resistance) and flexible

- Result oriented, customer focused, self-motivated, self-reliant, pragmatic and confident

- Problem solving attitude

- Priority planning

- Ability to cope with stress and to assert oneself

Reporting and collaboration

She/he reports to Merchant Service Manager

Collaboration with:

- Merchant service Team

- Administration

- Processing team in Bratislava

- All GB department in Italy

Key competencies

- PC literature

- Good Knowledge of Invoicing tool and Microsoft Office (Excel)

- Good English level

- Customer oriented

Education and qualifications

- High School Diploma or equivalent required

- Bachelor's degree in Economics or equivalent

Experience

At least 2 years' experience such as receptionist or customer support in a B2B or Retail Company.