German-Speaking Customer Support Agent (Website Solutions) In Lisbon Lazio

German-Speaking Customer Support Agent (Website Solutions) In Lisbon
Roma
Lazio, Lazio

Experience the power of a game-changing career Are you looking for what's next?

Our client is a global technology and services leader that powers the brands of the future.

We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

And we're proud to be recognized with awards such as "World's Best Workplaces, " "Best Companies for Career Growth, " and "Best Company Culture, " year after year.

If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) , you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development Our client will give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

With our client, you have a real career and personal growth potential.

About 80% of our managers and leaders have been promoted from within!

What you will do in this role As a Customer Service Representative, you will:

Provide exceptional customer service via chat, email, and phone to users.

Troubleshoot user issues with the platform, offering guidance and solutions.

Educate users on the platform's features and help them get the most out of their websites.

Work closely with the product and development teams to resolve complex technical issues.

Stay up to date with new program features and updates to provide accurate support.

Collect and relay user feedback to improve overall user experience.

You would be a great match if you Have a high level of German (written and oral) and fluent in English (B2).

Have experience in customer service, tech support, or a similar role.

Have strong communication skills, both verbal and written.

Are tech-savvy, with the ability to quickly learn new software and tools.

Have excellent problem-solving skills and patience when dealing with users.

Having experience with website builders or content management systems is a plus.

What's in it for you In this role, we offer benefits that help you support your unique lifestyle:

Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).

Competitive salary and performance bonus.

Central location in Lisbon, Portugal.

Full paid training on the company and the project you'll be working on.

Career development programs, specialized courses, and language classes.

Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Why work in Lisbon?

Lisbon is the vibrant capital of Portugal, with approximately 600, 000 residents in the city center and around 2. 8 million in the greater metropolitan area.

The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage.

Lisbon enjoys a warm climate for most of the year.

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