Gift Shop Manager Lazio

Gift Shop Manager
Roma
Lazio, Lazio

Overview Directly responsible for overall management and operation of the Gift Shop.

MANAGEMENT RESPONSIBILITIESPrepare short- and long-term annual goals and objectives and direct operations toward their successful accomplishment in collaboration with Director of Volunteer Services. Develop and implement gift shop specific policies and procedures. Attend and participate in hospital gift shop management workshops and conferences for the hospital gift shop industry. Remain informed of hospital initiatives and policies. SUPERVISORY RESPONSIBILITIESVolunteer Staff:

Coordinate volunteer activities with Director of Volunteer Services. Interview prospective volunteers prior to placement in gift shop. Ensure volunteer well-being and job satisfaction. Maintain and train volunteer staff. Paid Staff:

Maintain, interview, hire, train, evaluate, supervise, and schedule paid staff. Assign staff functions and designate duties and assignments. Conduct paid staff performance evaluations. FINANCIAL RESPONSIBILITIESMaintain efficient and accurate methods and systems for gift shop financial operations. Prepare monthly and annual financial reports. Maintain accurate and current vendor files, merchandise received records, and invoice payments. Supervise the counting and reporting of cash revenues. OPERATIONSControl and monitor operational budget: supplies, fixturing, and equipment. Direct and implement shoplifting deterrents and shop signage. Determine major capital expenditures and proposals to present to Director of Volunteer Services for review. MERCHANDISE AND BUYINGDirect, buy, and coordinate the quality and types of merchandise that best meet the needs of staff, patients, and visitors. Maintain accurate pricing. Take markdowns when necessary and extra markups when possible. Reorder merchandise when needed. Set buying policies and procedures. Maintain adequate inventory levels necessary to increase sales. Lead and direct year-end physical inventory. Facilitate buyers to attend major markets at least once per year. Plan, schedule, organize, and present special events and promotions. Maintain inventory figures for each department. Produce accurate and comprehensive financial reports, sales history, profits, inventory at cost and retail values, quantities on hand, quantities on order, and profit margins for each item, vendor, and category. Provide monthly inventory figures for each category. Provide sales analysis for each category's performance. GIFT SHOP DEVELOPMENTPlan and direct space and facility allocation. Coordinate general maintenance of Gift Shop. Assist volunteers in planning merchandise displays and shop appearance. FINANCIAL REQUIREMENTSCoordinate gift shop operations with hospital purchasing and accounting departments (if applicable). Reconcile, check, and verify monthly hospital Accounting Statement (if applicable). Maintain and coordinate accounting and bookkeeping operations for the gift shop including:Maintain record keeping systems. Maintain purchase records. Maintain inventory records (cost and retail). Check and prepare invoices for payment. Prepare payroll (if applicable). Calculate and submit monthly sales tax. Prepare all financial reports. Minimum Job RequirementsEducationAssociate's degree, experience in retail operation and shop management, computer skills, proven success working with people, proficiency with POS system and e-commerce.

Work Experience2 years of customer service or retail experience, preferably in a management capacity.

Prior budgetary oversight experience, prior management of staff.

Knowledge / Skills / AbilitiesCustomer service, POS, inventory control, retail sales, communication skills, strong knowledge of merchandising techniques, store display, and selling methods, familiarity with merchandise buying procedures and product market values.

Physical Requirements and Working ConditionsProlonged sitting and/or standing.

Frequent walking, bending, stooping, pushing, twisting, and turning.

Occasionally lifts 10 pounds or more of office-related equipment or supplies.

Eye-hand coordination and manual dexterity in reaching, grasping, and handling with repetitive use of hands and fingers in operating computer, calculator, telephone, copier, fax, and similar office equipment.

Ability to distinguish letters, numbers, and symbols with normal range of vision and hearing and ability to communicate verbally and in writing.

Work-related stress due to volume and time constraints.

May require travel by vehicle to alternative locations.

Preferred Job RequirementsBachelor's degree, 5 years customer service, sales, prior staff management, budgetary oversight, volunteer oversight/involvement, familiarity with healthcare environments and process improvement.

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