Global Accounts Manager Lazio

Global Accounts Manager
Roma
Lazio, Lazio

Employment Type:

Employee

Contract Type:

Permanent

**Life At Planet

Do you love putting smiles on faces?

Do you want to work in an environment that is obsessed with making customers and employees happy?

Do you want to be part of a global mission to revolutionise commerce and payments?

Do you want to be working in a progressive organisation with the ambition to be the global player in what we do?

If you do, then this role could be for you.

Here at Planet we are extremely proud of our heritage of over 30 years.

And it is what makes us a unique payment partner for many of the world's most prestigious brands.

We don't just provide world class commerce and payment services, we generate revenue for our customers, and we help them grow.

In the early days, we set out to simplify the complex payment process of VAT refunds for international shoppers in Europe.

Fast-forward to today, and our single payments platform is unique in the industry - the only one that offers acquiring, processing, digital wallets, VAT refunds and currency conversion services.

We have recently integrated several other tech businesses - Protel, Hoist, Datatrans, Proiximis - to help us to continue to grow and dominate the market as we set about our mission of being a world leader.

And with strong Private Equity Investors from Advent International and Eurazeo, we are well set up to win.

We know that it's our people that differentiates who we are and what we do and that is why we are keen to hire world class talent like you.

**Role Overview

You will be owning strategic relationships with critical global accounts for Planet, identifying global sales opportunities and supporting cluster sales teams to execute against those; hands over to local BD/KAMs for delivery and ongoing support.

**What you will do

- Account Strategy & Planning

- Develop and drive global strategy for assigned accounts at HQ level.

The accounts will be assigned by SVP Global Accounts.

- Identify broader trends & opportunities for brands and groups

- Client Relationship Building

- Cultivate and maintain long term relationships at HQ and brand level by building high touch relationships and earning trusted advisor status from exec-level customer leadership

- Leverage high-level relationships to understand customers' pain points and strategic opportunities, to devise and define long term partnership roadmap.

- Marshal all internal resources required to execute the strategic plan & ensure seamless and "on-time" delivery, to meet with Account's expectations

- Monitor service delivery to ensure customer satisfaction

- Liaise with local KAMs to make sure their local account plans are coherent and consistent with strategic roadmap.

This encompasses ensuring that the operational /local account plans are linked to Strategic Account Plan.

- Supervise the relationship with Kering HO, through a dedicated resource,

- Ongoing sales activities

- Cross-sell products and services into Accounts' portfolio

- Support cluster sales teams for framework agreements where specific purchase decisions are more local

- Strategic partnership building

- Create and develop relationships with Strategic Partners to negotiate partnership agreements and increase Planet visibility and share of voice in the Retail Industry

- Identify and participate in leading Industry Events

**Who you are

- Energetic: You're driven by pushing forward, searching for better, and wanting more than the status quo

- Bright: You love bouncing ideas off other people.

Brainstorming.

Asking questions.

Learning.

Looking for answers that help our customers.

- Modest: For us, putting the customer first is not a cliché.

We serve them and are proud to make things easier and simpler for them.

- Warm: At the heart of it all is our people.

People that care.

About you, each other, our customers.

We celebrate differences, and help us all to grow together.

**What do we offer and why should you join us?

We don't shy away from wanting to hire great people to deliver amazing things for our customers.

And once you join us, we want to keep you motivated and engaged in our collective mission.

**Competitive Pay

We don't want you to worry about your pay and wonder if you can have it better someplace else.

We follow the market and evaluate salary benchmarks through the year to make sure any salary increases remove any worries and keep you satisfied.

We review pay annually to make sure we are paying you what you're worth.

**Growth and skills

We know that for some it's about growing into more senior and exciting roles, and for others it's about becoming a deep technical expert.

No matter what your ambition, we are with you all the way.

We know that investing in you is the way to keep skills relevant and you motivated.

**Flexible working

Work from home?

Work in the office?

Have family and life commitments that mean you need flexibility?

What we care about is what you deliver not where you work nor the hour