Global Continuous Improvement Expert - It (F/M/D) Milano

Global Continuous Improvement Expert - It (F/M/D)
Milano
Lombardia, Milano

As Continuous Improvement Expert, you are responsible for leading projects/initiatives to continuously improve our services, processes, and governance framework along the Voice of Customer. Analyzing customer feedback data on various IT-related services and synthesizing those insights with the goal of informing, supporting, and influencing IT stakeholders to continuously improve the customer/user experience. How you'll make an impact: Run or support strategic improvements projects and deliver process management utilizing L6S and other CI methodologies like PDCA, 8D. Identify and track costs/benefits associated with improvements; Manage the CI Pipeline. Distill large amounts of quantitative and qualitative data into synthesized, actionable insights by using various statistical methods, such as correlations and regressions. Train, coach, and create relevant material. Analyze data and provide relevant reports and lead improvement initiatives. Derive insights and conclusions based on the data. Use knowledge of the concepts of Customer Value and Voice of the Customer based on Lean Six Sigma and apply it within assigned responsibilities. Continuously improve the data collection, measurement, and analysis process. Constantly review project processes and tools quality and costs to guarantee operational excellence and propose improvements. Convey compelling insights to varying levels within the organization using storytelling techniques and delivering presentations. Minimum Requirements: 5 years of professional working experience as a Continuous Improvement specialist. L6S BB Certification preferable, GB certification as minimum with a proven record of successful L6S trainings. Professional experience in IT preferred, or in transactional business as minimum. Strong experience with mTab and data management and visualization tools. Strong knowledge of MS tools and PowerBi. About Hitachi Energy Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry, and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We employ around 45, 000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity Collaboration Great Innovation. J-18808-Ljbffr