Global Head Of Customer Service Bardi

Global Head Of Customer Service
Bardi
Emilia Romagna, Bardi

Datwyler's Healthcare Division is, for the expansion of the team, looking for a Global Head of Customer Service.

In this newly created function you will have the primary objective of driving the vision for consistent customer service standards, worldwide.

Objectives and Responsibilities You provide leadership and direction to the entire customer service organization.

In this role you ensure that the needs of the customer service department are correctly identified, prioritized and executed.

You oversee and determine the team's strategic direction, objectives and key results in line with the overall strategy of Datwyler's Healthcare Division.

You will drive the necessary changes for the improvement of operating and organizational efficiency of the customer service team, globally.

This entails improving the customer experience through the approaches and strategies applied by the team while anticipating upon increased levels of digital customer interactions.

You will be in charge of managing both internal and external relationships on behalf of the customer service department.

Required Qualifications You musthave a Bachelor's degree in Business Administration, or any other related field together with at least 10 years of working experience in a customer support position.

You have proven and successful experience driving positive change and influencing enhanced performance in a customer service department.

Additionally you have experience in mapping customer journeys successfully.

You exhibit strong interpersonal and negotiation skills to engage confidently with key stakeholders at all levels, internally as well as externally.

You are a good communicator and people manager.

Perfect English is a must, any additional language(s) will be considered as a plus. The Global Head of Customer Service must have an ability to think creatively and strategically, have the ability to multi-task and work comfortably under pressure, to identify issues and work to resolve them in partnership with the entire Datwyler community.

Preferred location for this newly established position will be Belgium, however other locations can be considered.

The position will require occasional travel, approximately 10% of the time.