Global Manager, Customer Success Milano

Global Manager, Customer Success
Milano
Lombardia, Milano

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About BizAway

Here at BizAway, we Deliver the Future of Travel.

We are a solid international company with strong ambitions and great expertise.

With a focus on sustainability, we support companies in improving their travel management through our constantly evolving services and solutions, characterized by our tech attitude and innovative processes.

We know that success comes from People and deserves to be recognized.

Proactivity, Reliability, and collaborative communication are the core values of our Solution Culture.

If you like challenges and want to be part of one of the fastest-growing B2B scale-ups, then BizAway is the company you have been looking for.

We are looking forA driven and enthusiastic Global Manager, Customer Success (m/w/d), who desires to contribute to the growth and success of our Sales Team.

Your role in BizAwayYou will lead the Customer Success function of the Sales department, nurturing strong long-term relationships with our +2, 000 customers across 8 regions. You will manage a team of 16 people (16 CSMs + 2 Team Leads) - to be doubled in size over the next 18 months. You will define/review internal processes related to customer onboarding, CS operations, churn prevention, and account growth. You will define an implementation strategy for complex multinational accounts. You will closely collaborate with the Sales Executive Manager to ensure smooth customer handovers from SEs to CS. You will be the customer's voice with other departments (Product, Finance, Service, Strategy) to share feedback and influence the company's strategic roadmap. Your basic qualifications5+ years in Customer Success / Account Management. 2+ years leading a team of more than 5 FTEs. Fluent English, both written and spoken. Experience with Salesforce / Hubspot. We are also interested inItalian and/or Spanish are a big plus. Experience with second-line managers. Our offerA seat on a scale-up with skyrocketing growth. Attractive Compensation, Including Equity In The Company. Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions. Multicultural and international team. Collaborative and smart environment to work and learn. Free coffee to kick-start your day and free beers to celebrate together. Flexible working policy (3 days from the office and 2 days from home) and great offices in Europe. BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.

Seniority levelExecutive

Employment typeFull-time

Job functionOther

IndustriesBusiness Consulting and Services

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